Benefits Consular

Cape Town, Western Cape, South Africa

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Key Responsibilities:

Member Education: Help members understand their health plans and benefits clearly and accurately.
Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
System Usage: Use internal platforms for communication and training.
Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
Other Duties: Perform additional related tasks as needed.

Skills & Qualifications:

Customer Care: Empathy, patience, and professionalism in addressing member concerns.
Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
Communication: Clear, adaptive communication across various channels and audiences.
Problem-Solving: Analytical thinking to resolve issues and support members effectively.
Adaptability: Flexibility to handle different situations and shifting workflows.
Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience:

High school diploma or equivalent required.
Preferred background in customer service, insurance, healthcare, billing, or hospitality.
Experience providing client-focused solutions.

Work Environment:

Human Resources

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