Job Description

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Are you ready to lead the launch of a bold new cosmetics store that's set to redefine beauty standards? We're opening the doors to a new store and looking for a dynamic, passionate, and visionary team to shape the customer experience and build a store that reflects our bold vision.
This is more than just a store - it's a destination for beauty lovers, trendsetters, and makeup mavens.
We're looking for a passionate, knowledgeable, and customer-obsessed Beauty Advisor who's ready to be part of a beauty revolution. As the face of our brand, you'll deliver exceptional service, offer expert product recommendations, and create unforgettable experiences that inspire confidence and creativity. You'll help build a vibrant store atmosphere, drive sales through personalized consultations, and share your love for all things beauty with every customer who walks through our doors.
Help us shape an unforgettable customer experience, build a team that radiates energy and expertise, and create a store that reflects our bold vision for beauty.
If you live and breathe cosmetics and thrive in a fast-paced, high-glam environment - we want you on our team!
Responsibilities:

• Deliver exceptional, personalized customer service that reflects our bold beauty philosophy
• Provide expert advice and product recommendations across makeup, skincare, and beauty tools
• Stay up to date with the latest beauty trends, launches, and techniques
• Support customers with tailored consultations, shade matching, and application tips
• Drive sales by meeting individual and store targets, including loyalty program sign-ups
• Maintain a visually stunning and organized product display that reflects the brand's aesthetic
• Assist with stock replenishment, inventory checks, and loss prevention
• Collaborate with the team to create a vibrant, welcoming store atmosphere
• Participate in in-store events, tutorials, and activations to engage and inspire customers
• Contribute to content creation efforts (e.g., product demos, team features, trend tips) for social media and in-store displays
• Maintain hygiene, safety, and compliance standards

Requirements:

• 2-3 years retail experience
• 1-2 years proven experience in fashion and beauty retail
• Beauty related qualification (advantageous)
• Good product knowledge across all beauty categories
• Exceptional customer service and communication skills
• Ability to build genuine relationships and deliver personalized consultations
• A calm, stylish presence with a solution-focused mindset
• Passion for current beauty trends and a flair for artistry
• Comfortable working with sales targets and KPIs
• Ability to thrive in a dynamic, team-oriented environment
• Willingness to learn, grow, and contribute to a bold new store experience
• Flexibility to work retail hours, including weekends and holidays
• Bonus: Experience with content creation or social media engagement in a beauty context

Behaviours:

• Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges
• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Commercial Thinking - Leverage's market and business insights in the delivery of their work
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Adaptability - Is adaptable, resilient, and proactive in responding to different circumstances
• Decision Making - Analyses complex situations to ensure effective and timely choices

About Us:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?