Job Description

Job Purpose

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Key Performance Areas

Prepared Work Area Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems Stock bar for service Check cleanliness of own section or station Service Execution Keep up to date with regards food products, trends and drinks methodologies required to deliver menus Understand and conduct all tasks in line with Food & Beverage standard operating procedures Take guest orders accurately and timeously and place in the system Explain menu items and make recommendations with regards beverage menu Mix drinks and present beverage in line with guest order and outlet standards Be attentive to guest requests Clear glasses after guests have completed their drinks Provide billing to guests Conduct cash-ups at the end of service Complete beverage stock sheets each shift Leverage opportunities to upsell on promotional items Bar Standards Understand and conduct all tasks in line with F&B standard operating procedures Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets Use and store operating equipment in line with specifications and safety regulations Participate in stock takes Conduct daily stock counts of bar smalls Resolve or report on any anomalies to the required standards Report on any breakages at the end of the shift Customer Engagement Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products, reward programme and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

Grade 12 preferred or Grade 10 (with relevant experience)

Experience

2 years previous experience as a bartender

Skills and Knowledge

Work conditions and special requirements Ability to work shifts that meet operational requirements Physically able to move operating equipment Have an open attitude to perform similar functions in alternative outlets due to operational requirements Technical competencies Beverage / Cocktail Product Knowledge Barrister skills Operating equipment use & care Beverage service Communications skill Upselling skills Basic Computer Literacy Cashiering Services Core behavioural competencies Problem Solving Collecting Information (listening; asking questions) Dealing with Customers Checking Following Instructions Team co-operation

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.