Job Description

Job Purpose

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Key Performance Areas

Prepared Work Area

Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards to the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems Stock bar for service - counting stock daily & sharing reports at the provided times Check cleanliness of own section or station - complete all cleaning tasks and checklists

Service Execution

Keep up to date with regards food products, trends and drinks methodologies required to deliver menus Understand and conduct all tasks in line with Food & Beverage standard operating procedures Take guest orders accurately and timeously and place in the POS system Full menu knowledge - Explain menu items and make recommendations with regards beverage menu Mix drinks and present beverage in line with guest order and outlet standards Be attentive to guest requests - be proactive to guests needs. Clear glasses after guests have completed their drinks Provide billing to guests Conduct cash-ups at the end of service Complete beverage stock sheets each shift Leverage opportunities to upsell on promotional items

Bar Standards

Understand and conduct all tasks in line with F&B standard operating procedures Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets Use and store operating equipment in line with specifications and safety regulations Participate in stock takes Conduct daily stock counts of bar smalls Resolve or report on any anomalies to the required standards Report on any breakages at the end of the shift

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products, reward programme and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

Grade 12 preferred (with relevant experience)

Experience

2 years previous experience as a bartender ( knowledge in correct wine service techniques & cocktail making)

Work conditions and special requirements

Ability to work shifts that meet operational requirements - offering flexibility: including weekends, morning shifts, evening shifts, public holidays Physically able to move operating equipment Have an open attitude to perform similar functions in alternative outlets due to operational requirements Must adhere to shift timings and arrive to shifts at the specified time

Skills and Knowledge

Beverage / Cocktail Product Knowledge. Barrister skills - knowledge on all coffee varieties. Operating equipment - cleaning and maintenance. Beverage service - wine service/cocktail service Communications skills Upselling skills - driven to make sales Cashiering Services - use of POS and credit card terminals Demonstrates strong problem-solving skills Collecting Information (listening; asking questions) Demonstrates strong time management skills with consistent punctuality Strong focus on task execution and adherence to instructions Able to work independently as well as collaboratively in team environments Authentic enthusiasm for engaging with guests Happy genuine and positive in nature

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.