Job Description

Duties and Responsibilities

• Capturing of manual payments on the system
• Validation of EFT payments that have missing information.
• Follow up on monies received with no documentation
• Follow up on documentation received with no payment
• Agree allocations from third party source documents to bank statements
• Provide administrative support to the Returns Department with regard to administration of payments received, online returns and liable person.
• Receive and escalate proof of payment of unknown deposits to allocate.
• Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
• Phone employers requesting proof of payment of unknown deposits
• Phone employers requesting permission to allocate payments
• Trace unallocated deposits and refer to Finance to allocate.
• Payment splits (reconciling lump sum payments to multiple branches) to different employer codes
• Compiling documents for refunds
• Allocation of payments received to the correct employer codes and periods
• Transferring of payments from one employer to the other

Knowledge/Experience/Skills/Requirements

• Good verbal and written communication skills
• Ability to listen and give feedback
• Be able to persuade members to provide information required
• Must at all times be diplomatic and assertive
• Ability to work independently and accurately
• Must be a good team player and collaborate with team members
• Be able to deal with difficult members and resolve conflict
• Must have good analytical skills with attention to detail
• Good numeracy and calculation skills
• Good knowledge of SalesIogix, Excel, word and Outlook

Qualifications

• Matric (standard 10) with Business Economics, Accounting, (Mathematics optional) will be an advantage
• 1 year experience
• 6 months to 1 year business administration working experience
• Computer literacy, Microsoft, Email, Excel Word
• Studying towards a business administration short course will be an advantage

Skills Required