Job Description

We are looking for Virtual Sales Account Managers to join our telecommunications campaign to maintain and grow a portfolio of corporate clients by driving New Business and Cross-Selling as well as reduce churn and achieve a 90% in contract portfolio. This role will exercise your abilities in both as a Hunter and a Farmer within the Telecommunication space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets, and customer satisfaction is key to your success in this role.
JOB RESPONSIBILITIES:

• Target Achievement:

• Achieve individual sales targets and KPI's

• Cold calling:

• Ability to acquire new clients
• Ability to up-sell and cross-sell
• Strong focus on acquisitions
• Ability to source and convert own leads
• Seize opportunities to upsell products when they arise
• Ability to contact customer base monthly
• Prospect and build new client pipelines
• Ability to retain out-of-contract and renewable customers

• Customer Relationship Management:

• Responsible for developing relationships with the assigned customer base and new clients
• Create ongoing rapport with business clients
• Maintain and grow existing client base
• Conduct customer account analysis
• Maintain, build and service relationships on a regular basis

• Query Management:

• Identify, address and resolve concerns / queries
• Provide feedback to customers within 2-24hrs
• Follow SDT process created for mid to complex query resolution

• Reporting:

• Provide accurate forecasting daily on Sales Force
• Verify sales report daily
• Maintain and keep accurate records on opportunities on Sales Force and Excel
• Maintain and keep accurate records on Commits weekly
• Up-to-date reporting on marketing leads provided
• Reports to be submitted within the timeframes required

• Processes and Procedures:

• Ensure all policies and procedures are adhered to
• Ensure all interactions are captured on the relevant systems in the approved manner

MINIMUM REQUIREMENTS:

• Matric/Senior Certificate
• 2 years solid B2B salesexperience marketing mobile and data solutions to businesses (B2B) coupled with prior account management experience
• Proven track record in B2B sales
• Proficiency in MS Office and exceptional presentation abilities
• Full understanding of large/corporate client and sales principles
• Experience within the ICT Industry will be an added advantage
• Clear criminal record

BEHAVIOUR AND COMPETENCIES REQUIRED

• Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment
• Strong Sales ability coupled with business acumen
• Excellent presentation skills
• Communication skills
• Decision making skills
• Excellent interpersonal skills
• Time management skills
• Ability to formulate, set and manage goals and objectives
• Ability to cope with high pressure levels and manage stress effectively
• Excellent telephone and email etiquette
• Strong relationship building, account planning and process competence skills
• Telecommunications product and industry knowledge
• Must be able to work accurately with great attention to detail

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.
Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

Skills Required