Job Description

The Systems Engineer:

Microsoft Cloud Services is responsible for ensuring the stable operation of the IT server infrastructure across the entire organisation in order to maintain high levels of availability and security.



The role is responsible for the recommendation, confirmation, installation, support and deployment of in-house managed server, storage, messaging and backup/archive technology, and for the recommendation, confirmation and liaison for outsourced server, storage, messaging and back-up/archive technology hosted within private and public cloud.



The ideal candidate will have extensive experience in Azure resource administration, monitoring, performance management, and security.



This role is crucial for ensuring our Azure infrastructure is optimized, secure, and aligned with our technical design and business needs.



Analyse, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone, and in-person.

Test and deploy hardware and software solutions.

Identify issues, propose solutions, and test new technologies or process changes.

Provide best-in-class, white-glove customer service over the phone/email and in person.

Track and thoroughly detail technology issues through ticketing system.

Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content.

Provide administration for various technology including Microsoft Azure and other public cloud services.

Configure and manage Azure resources according to technical design specifications.

Handle pricing and cost management (Azure Resource Administration).

Ensure policies are configured correctly and resources are optimized for performance.

Implement monitoring solutions to track and improve system performance (Azure Monitoring and Performance).



Manage the lifecycle of secrets, including connection strings and security groups.



Ensure secure handling and storage of sensitive information (Secrets Management).



Oversee network configurations and security group management within Azure (Network Management).



Implement and manage backup solutions for Azure resources (Backup Management).



Follow up with customers to ensure their technology needs are being met and issues are resolved.



Define and standardise procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.

Deal with internal customers and external stakeholders.

Requirements and experience required:

Matric plus a Bachelors' Degree in Information Systems or Computer Science or equivalent qualification preferred.

Microsoft Certified:

Azure Solutions Architect Expert - highly desirable.



Must have 5 - 7 years hands-on IT infrastructure support experience.



Must have 5 years Azure systems engineering experience.



Proven excellence in customer service, interpersonal, customer-facing skills.



You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

Essential skills and knowledge required:

Proven experience as an Azure Systems/Infrastructure Engineer, troubleshooting complex technical problems and implementations.



Experience administering Azure Services, Active Directory/Entra, Group Policy.



Experience using PowerShell for scripting and automation.



Extensive knowledge of virtualisation solutions.



Extensive knowledge of Microsoft products (Azure Infrastructure, Web Apps, and Dynamics 365).



Strong technical knowledge of Microsoft public cloud.



Solid understanding of ITIL.



Azure Solution Architecture knowledge.



Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.



Between 5 - 7 Years