Job Description

Duties include
Market Research & Competitor Insights

• Track and analyse market and competitor trends, delivering regular insights to management.
• Identify new opportunities and recommend actionable strategies.

Service Product Planning

• Research and support the implementation of service products tailored to customer needs.
• Collaborate with external vendors to refine product offerings that drive workshop visits.

Customer Retention & Data Management

• Establish reliable data collection methods for retention tracking.
• Analyse customer trends and support the development of loyalty-building initiatives.

Aftersales Marketing & Promotions

• Work with the marketing department to design and execute impactful aftersales campaigns.
• Support seasonal promotions aimed at boosting workshop activity.

System & KPI Management

• Monitor system usage to ensure efficiency and liaise with suppliers for improvements.
• Evaluate KPI results and develop plans to enhance performance across aftersales activities.

Requirements:

• Reporting to the Head of Warranty
• Relevant Marketing or equivalent Tertiary Qualification
• 24 years experience in marketing, preferably within the automotive or service sector
• Advanced Excel and data analysis skills
• Excellent communication and presentation abilities
• Strong organisational, analytical, and problem-solving skills
• Self-starter with the ability to work independently and meet deadlines
• Willingness to travel locally (35 nights per month away)
• Flexibility to work outside of standard office hours when required
• Business-savvy with a passion for customer excellence
• Assertive, results-driven, and detail-oriented
• Confident communicator and effective team collaborator
• Energetic, flexible, and emotionally intelligent
• Integrity, initiative, and a proactive approach
• This role demands strong resilience, the ability to thrive under pressure, and effective self-management in daily challenges while consistently demonstrating commitment, energy, and motivation

If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now Send your CV to

Skills Required