Job Description

REQUIREMENTS

• High school diploma or equivalent (required)
• Relevant tertiary qualification in Business Administration, Office Management, or similar
• 3+ years of experience in administrative, clerical, or operational roles
• Experience with payroll processing and basic HR functions
• Familiarity with logistics or inventory systems (e.g., Agrigistics, Mintsoft, Pastel, Shopify)
• Excellent verbal and written communication in English
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Working knowledge of POS systems (loading products, updating prices)
• Comfortable with using delivery and inventory management apps
• Excellent time management and ability to handle multiple tasks simultaneously
• Experience in shop/retail sales and cash-up procedures
• Knowledge of handling customer quotes, queries, and returns
• Experience with courier coordination and preparing delivery documents
• Understanding of PAYE / UIF processes to assist with payroll administration
• Highly reliable and discreet with confidential information

DUTIES

• Answering incoming calls, office sales, cash up and handling customer queries
• Stocking shop with products, loading new products & updating prices on POS System
• Assigning tags to new staff members, adding of new activities for staff
• Monthly fuel / asset reports
• Completing all company documents, updating all pricelists
• Handling/reporting of all customer complaints
• Printing/updating of all sheets used by warehouse staff
• Handling all insurance claims
• Monthly supply reports for printers, monthly reports graphs
• Recording of Annual / sick leave updates of employees
• Capturing time calculations of each employee for payment
• Weekly calculations of staff timesheets, adjustments of clock in / clock out mistakes, and accurately recording on system
• Sending salary requirements to accountant for PAYE / UIF deductions
• Deducting staff loans/penalties from salaries, send to Accountant PAYE/UIF
• Double checking all deductions for payment schedule for Owner
• Printing payslips of all staff & handling all payroll queries from staff
• Processing of all online orders
• Confirming all payments via SnapScan & PayU
• Follow up on EFT payments made, updating delivery APP statuses
• Allocating orders to delivery sheet schedule, planning of the delivery route
• Printing all necessary paperwork for drivers and / or customers
• Ordering of products, uploading products & pricelist on POS system
• Cross checking sales sheets with data on POS system
• Invoicing all orders for ACC & COD customers on Pastel
• Follow up on payments / statements
• Arrange courier collections for all deliveries
• Filing of all COD & ACC customer invoices
• Manage customer quotes

Salary: R negotiable dependent on experience
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