Job Description

Closing date: 25 August 2025
Job Purpose:
To provide professional customer service and administrative support for microbiology, chemistry, and diagnostic testing services, ensuring client satisfaction and operational efficiency.
Key Responsibilities:

• Deliver expert support for customer queries related to scientific testing services.
• Resolve complaints promptly and professionally.
• Assist sales teams and stakeholders with service-related inquiries.
• Maintain up-to-date knowledge of testing services to effectively support clients.
• Prepare quotations and manage customer records in the CRM system.
• Collaborate with technical teams to stay informed on service offerings.
• Respond to customer questions accurately and within set timeframes.
• Build and maintain strong relationships with clients, suppliers, and internal staff.
• Conduct follow-up calls to assess client needs and offer assistance.
• Perform general administrative and ad hoc duties as required.
• Manage reception area and welcome visitors professionally.

• Diploma or Degree?in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales.
• Certification in customer service or CRM systems is advantageous.

• 2-4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment.
• Experience with CRM platforms and administrative support.
• Exposure to sales support and front-office operations.

• Strong understanding of microbiology, chemistry, and diagnostic testing services.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to resolve issues efficiently and professionally.
• Strong organizational and multitasking abilities.
• Professional telephone etiquette and client engagement skills.