Job Description

Key Responsibilities:

Inbound Calls - Receive and direct incoming client calls to the correct department. Client Support - Assist clients with queries and provide professional service. Call Routing - Act as a switchboard, referring clients to the right contacts. Query Logging - Resolve and log client queries accurately and timeously. Sales Assistance - Apply basic sales techniques to promote training services. Client Relations - Build strong relationships with clients and internal teams. Verification Calls - Call clients to confirm details and lock in training dates. Document Follow-Up - Follow up with delegates for outstanding registration docs. Course Rescheduling - Reschedule clients who missed their original training date. Confirmation Calls - Make reminder calls before course start dates. Exemption Requests - Assist with re-write and pre-requisite exemption processes. CRM Updates - Update client info and call outcomes on the CRM system. Info Accuracy - Ensure accurate information is shared with all clients. Team Liaison - Collaborate with teams to resolve escalated client issues. Customer Focus - Deliver a high standard of client care in every interaction. Manage reception area and welcome clients professionally.


Matric. 1 - 2 years' experience in a customer service or contact centre role. Experience or qualification in sales will be advantageous. Experience in the Food Safety industry will be advantageous. Fluent in English. Computer literacy (MS Office). Demonstrate teamwork as a valued team player. * Preference will be given to employment equity candidates.