Job Description

Closing date: 25 August 2025

Job Purpose:

To provide professional customer service and administrative support for microbiology, chemistry, and diagnostic testing services, ensuring client satisfaction and operational efficiency.

Key Responsibilities:

Deliver expert support for customer queries related to scientific testing services. Resolve complaints promptly and professionally. Assist sales teams and stakeholders with service-related inquiries. Maintain up-to-date knowledge of testing services to effectively support clients. Prepare quotations and manage customer records in the CRM system. Collaborate with technical teams to stay informed on service offerings. Respond to customer questions accurately and within set timeframes. Build and maintain strong relationships with clients, suppliers, and internal staff. Conduct follow-up calls to assess client needs and offer assistance. Perform general administrative and ad hoc duties as required. Manage reception area and welcome visitors professionally.

Qualifications:

Diploma or Degree?in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales. Certification in customer service or CRM systems is advantageous.

Experience:

2-4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment. Experience with CRM platforms and administrative support. Exposure to sales support and front-office operations.

Skills & Knowledge:

Strong understanding of microbiology, chemistry, and diagnostic testing services. Proficiency in CRM software and Microsoft Office Suite. Excellent communication and interpersonal skills. Ability to resolve issues efficiently and professionally. Strong organizational and multitasking abilities. * Professional telephone etiquette and client engagement skills.