Job Description

Closing date: 29 July 2025

We are seeking a dynamic and proactive Contact Centre Agent to join our team. As a Contact Centre Agent, you will have the opportunity to assist clients and internal staff with enquiries in order to deliver a satisfying, professional and hustle free services to customers and stakeholders.

Key responsibilities:

Provide professional customer service support for queries related to microbiology, chemistry, and diagnostic testing services. Resolve customer complaints and issues in a timely and efficient manner. Support the sales team and Stakeholders with their queries. Gain in-depth knowledge of our testing services to better assist customers. Quote, Update and maintain customer records in the CRM database. Work closely with the microbiology, chemistry, and diagnostic teams to stay updated on service offerings. Responsible for the answering of customer questions accurately and in a timely manner. Establish good relationships with clients, suppliers and internal staff. Call clients to verify if they require any services/assistants from the company. ADHOC duties.


Matric. Basic understanding of Microbiology, Chemistry, Biotechnology or Food Technology (advantageous). Excellent communication and interpersonal skills. Ability to multi-task and prioritise. 1 - 2 years' experience in a call centre/sales role. Experience in the Food Safety industry and working in a Food Safety testing lab environment will be advantageous. Computer literacy (MS Office). Demonstrate teamwork as a valued team player. * Preference will be given to employment equity candidates.