Job Description

Job Title:


Associate Director, Operations



We're on the hunt to find the type of leader we'd all come to if the world was ending, could this be you?

If you're a confident decision maker who is driven by results, whilst nurturing your people and teams,

then joining our vibrant business as Head of Operations in Durban could be your calling.

This opportunity requires a well experienced and highly organised individual to own the operational

performance and lead your teams to deliver industry leading customer service and achieve the business's

objectives. If you're the type of person who values and nurtures relationships, takes note of people's key

strengths and knows exactly how to use this to your advantage to help find solutions, then you're

already ahead of the game. A critical eye for detail and strategic way of thinking will get you far in this

role, while a genuine knack for sales and persuasive communication is sure to impress us. If you have a

proven track record of achieving positive results in the BPO sector, then take this moment to apply

today.
What you'll be doing:

Ensuring optimisation of best practice to deliver a best in class operation in all work streams - Identifying

opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business

objectives - Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that

the commercial principles are adhered to - Developing, measuring and reporting on key account

objectives - Ensuring change control framework is adhered and reported, feeding into the monthly

invoice cycle - Supporting people objectives with regards to recruitment, training, quality and driving

engagement - Ensuring compliance framework standards and policies are met and adhered to - Growing

and developing your people - Communicating key messages within the campaigns by working with the

management team and our ambassadors - Acting as a lead and working closely with clients, key internal

and external stakeholders across regions and other support areas to ensure alignment of plans and

initiatives

What you'll need

5 years' experience in a senior Operations Manager position Previous sales experience (Advantageous) Excellent communication and negotiation skills Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of

regulated industries

Experience in shaping and formulating operational strategic plans Demonstrable experience of senior stakeholder management Ability to deliver agreed programmes of work and embed initiatives for improvement
Location:


ZAF Durban - Second floor, 2 The Crescent, Westway Office Park
Language Requirements:


Time Type:


Full time

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