Job Description

:
Basic Function

• Efficiently manage day-to-day IT operational activities to ensure seamless functioning
• Ensure operational stability by adhering to established tools, policies, and processes
• Demonstrate a strong understanding of running large-scale Wintel operations
• Must have a good understanding of AWS or Azure Cloud Infra, Server and Storage Technologies
• Work seamlessly within the IT Service Management (ITSM) framework
• Exhibit a good understanding and experience working with networking components such as DNS, DHCP, HTTP, IP addresses, LAN/WAN technology, TCP/IP, switches, routers, and firewalls
• Ensure compliance with technology controls, including but not limited to patching, antivirus (AV), Vulnerability Assessment and Penetration Testing (VAPT), etc
• Working with virtualization technologies to achieve effective server management for the business
• Interacting with team members and participating in periodic project progress reviews

Primary Internal Interactions

• Sr Manager/Manager - Technology Operations
• Service Delivery Managers
• Service Desk Lead/Manager
• Compliance and Information Security Team
• Business & IT Management Team

Primary External Interactions

• Vendors and Partner Ecosystem
• Vendor Specific - Technical Consultants and Operation support Managers
• OEM Partners

Technical Skills:

• Certifications in Microsoft Active Directory/Server 2008/2012
• Knowledge on scripting and automation tools
• Datacenter Operations
• Backup and storage technology

Process Specific Skills:

• PMP
• Good understanding and familiarity with ITIL framework
• Basic understanding of ISO 27001, SOX, PCI DSS Standards
• Server Patching / Server Performance / Server Troubleshooting

Soft Skills:

• Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams
• Good listening and consultative skills
• Excellent written and presentation skills. - Keen attention to detail
• Conduct regular team meetings to review, approve and monitor goals, owning and ensuring their success
• Self-motivated, strong initiative and be customer focused

Responsibilities:
Essential Functions (Technical)

• Good understanding of Wintel Technologies like Active Directory, Unified Messaging and Collaboration - Office 365, Windows Group Policies, Clusters, Antivirus, Proxies, SCOM, SCCM, etc
• Ability to operate at all levels within the organization and cross functionally within multiple Client organizations

Essential Functions (Operational)

• Manage 24X7 BAU Operations effectively
• Should have managed a large scale Wintel Operations for Servers and Storage
• Should be able to manage a team of Technical SMEs and provide the required guidance as and when required
• Acts as the primary point of contact between TIS and Other Functions
• Providing 24x7 operational supports for Wintel Operations
• Partner and Supplier Governance - Software, Hardware Vendor / OEM Coordination and escalation

Qualifications:
Education Requirements

• Bachelor Degree in Computer Science/Information technology (or equivalent relevant experience)
• Sound interpersonal skills and collaborative approach with the ability to interact and communicate effectively across all levels of the organization
• Good influencing skills
• Solid organizational, time management and prioritization skills
• ITIL Foundation (minimum)
• Certifications in Microsoft Active Directory/Server 2008/2012

About Us:
EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.