Job Description

Purpose of Position

The Assistant Terminal Manager will be responsible to co-manage the terminalxe2x80x99s operational organisation (employees, assets and xe2x80x98order intake to invoicingxe2x80x99 and xe2x80x99arrival to departurexe2x80x99, xe2x80x98maintain to operatexe2x80x99 processes) with a focus on the day-to-day activities as well as improve the efficiency and effectiveness of these activities aimed at an optimal performance of the terminal.

The Assistant Terminal Manager will be responsible to realize the terminal objectives (such as operational, SHEQ, customer service) as well as assist in managing the operational department in order to have an optimal contribution, qualitative and quantitative to the realization of the objectives of Vopak Terminal Durban on the short and long term.

Tasks & Responsibilities

Responsible for Day to Day operation of Terminal

Assumes the role as Service Level Manager as per One Vopak Experience.

Support the execution of operational activities at the terminal to ensure it is safe and effective in meeting customerxe2x80x99s requirements (in terms of order capture, planning, delivery and administration) and performance requirement according to Vopakxe2x80x99s KPIxe2x80x99s (e.g. safety, asset utilisation, service, people);

Supervise, coordinate and control the planning of activities and ensure optimisation of infrastructural and human resources, adjust plans and resources accordingly to ensure safe and efficient operations.

Manage the day to day service delivery process; ensuring the transactional realization of the orders, within the boundaries of the customer agreements, as placed by the customer is undertaken in accordance with the process from order intake, planning and scheduling, execution to invoicing and collecting.

Develops and maintains the integration of the customer service, planning and scheduling roles into the operations organisation to deliver the organisational vision.

Address performance issues with all functions in the service delivery process.

Providing support in the execution of the service delivery according to the Service Level Agreement / Expectations and internal targets in line with the service promise as stipulated in the Service Level Agreements.

Conducting a proactive monitoring process that follows up on order status and execution. Investigate deviations to close out.

Developing a customer centric culture and maintaining strong relationships with the customers. Ensure proactive communication towards customers with regards to their order status and any deviations to expected service delivery.

Support incident (safety and service) investigations and stock loss investigations to ensure timely close out with identified root cause and close out of corrective and preventative actions.

Implement, monitor and improve the operations policies, procedures and systems at the terminal, in line with global guidelines (e.g. SHE & Asset Management, PEPI), best practices and local requirements.

Be responsible for the development and monitoring of key performance indicators and communication within the organisation, in particular the operations organisation to drive continuous improvement;

Implement, monitor and improve emergency/SHE policies and programs (a.o. safety procedures/manuals, training, and communication, audits) in order to safeguard the licence to operate and a safe and healthy working environment.

Assume the responsibility as the Internal Customer for nominated improvement / sustaining projects, translate operational requirements to technical requirements and vice versa, and be the contact person in Operations for the Technical Department in the designing and execution of projects (excl. growth projects);

Alarm Champion for Terminal

Operations representative at daily stock meeting

Support development of Terminal budgets and control of costs thereafter

Prepare Nersa and TNPA monthly reports

Maintain internal and external relations with stakeholders and third parties such as authorities, customers, surveyors, suppliers as well as represent the terminal during visits of external parties.

As required by Terminal management - manage the human resources so that the team can function effectively and efficiently within the prescribed HR and occupational health and safety policies, including supporting their growth and development through mentorship and coaching as required. To this end, among other things:

Ongoing development / performance appraisals and assessment interviews

Ensure employment consultation and information transfer

Ensuring the incorporation and training of new employees; provide and maintain the necessary skills of employees

Maintenance of time and attendance and performance using the supportive HR systems / tools etc.

Promoting good cooperation, flexibility and a good working atmosphere

Qualifications & Experience Required

Related Diploma or Degree or the Equivalent

Post graduate qualification (advantageous)

5-7 Yearsxe2x80x99 Operations Management experience

Skills, Knowledge & Competencies Required

Skills Required:

Communications and Listening skills

Supervisory and Leadership skills

Computer Literacy Ability

Performance management skills (including accepting and giving feedback)

Grievance and Disciplinary handling skills

Ability to build winning teams

Planning & Organising

Knowledge Required:

Good analytical skills

Report Writing Skills

Behavioural Competencies Required:

Ability to coach and mentor staff

Analytical skills

Problem solving skills

Interpersonal Competencies Required:

Customer and Quality Orientation

Results Orientation

Eagerness to learn

Sensitivity

Discipline

Managing Change

Coaching and Feedback

Directing Performance

Teamwork

Are you the Assistant Terminal Manager that we are looking for?

Then apply via the xe2x80x98applyxe2x80x99 button. For more information about the vacancy and/or the recruitment process, please contact the recruiter via the below contact details.

xe2x80x8b

Vopak