Job Description

We are seeking a professional and experienced Assistant Hotel Room Service Manager to support the Room Service Manager in overseeing all aspects of in-room dining operations. This role ensures that guest orders are delivered promptly, accurately, and to the highest standard of quality, while maintaining operational efficiency and exceptional guest experiences.
Critical Criteria (Requirements)

• Minimum 35 years experience in hotel Room Service or Food & Beverage operations in a 4/5-star property
• Previous supervisory or assistant management experience in room service, F&B, or luxury hotel dining preferred
• Knowledge of hotel PMS (Opera or similar) and room service order management systems
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• Strong organizational, planning, and operational management abilities
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies ??? Guest-Centric Leadership Ensures smooth, luxury-standard service across all in-room dining operations
??? Operational Precision Monitors workflows, resolves issues, and maintains service excellence
??? Team Management Supervises, motivates, and develops Room Service attendants and staff
??? Problem Solving & Decision Making Handles operational challenges and guest concerns effectively
??? Collaboration & Communication Coordinates with kitchen, housekeeping, and management teams for seamless service
Duties & Responsibilities

• Assist the Room Service Manager in overseeing daily room service operations and schedules
• Ensure prompt, accurate, and professional delivery of in-room dining orders
• Supervise, mentor, and support room service staff, maintaining high service standards
• Address and resolve guest complaints or special requests promptly and professionally
• Coordinate with kitchen, F&B, and housekeeping departments to ensure smooth operations
• Monitor service delivery, adherence to SOPs, and support continuous improvement initiatives
• Oversee order accuracy, presentation, and portion control to maintain brand standards
• Assist with training, coaching, and development of room service team members
• Maintain health, safety, and hygiene standards in compliance with hotel policies and regulations
• Live and promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Important Application Notes

• Must hold a valid South African ID
• Ensure your CV is 100% updated
• Recruitment aligns with the companys Employment Equity Plan

Skills Required