Job Description

Requirements

• Experience: General Manager

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Forecast and schedule lab our by shift and create a deployment plan to control labour costs and still meet the needs of the business.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resource s are protected by all employees.
• Keep RGM informed of any competitive activity that is likely to affect the trading results of the restaurant.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate Yum!S How We Work Together principles acting as a role model and providing leadership as necessary.

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