Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred.
Minimum of 2 - 4 yearsxe2x80x99 related experience.
Student accommodation experience essential.
Strong Proficiency in relevant computer and software packages i.e. MS Office
Excellent understanding of Property management and student accommodation procedures.
Knowledge of budgeting, service contracts, and leasing agreements.
Responsibilities:
Operations management of property and related facilities:
Assumes responsibility for the effective operations management of property and related facilities. * a) Student management
Engage students on needs and evaluations.
Formulate and/or advance standard procedures for dealing with a range of regularly occurring types of crises related to the care of students, housing facilities and services
Assist with leasing process
Assist with application process
Assist with intakes/Vacate process
Assist with site coordination
Assist with compliance and conformity to house rules
Assist with student life program
Assist with event management
Assist with inspection process
Assist with key handover and register process
Assist with student mentoring
Assist with student files and information
Assist with any other assistance required by management team
Building management
Maintain various management systems in student accommodation service offering
Assist with building mutually beneficial relationships with all stakeholders of the residence
Assist with management of all areas of residence
Assist with management of repairs, revamps and refurbs including reporting
Assist with management of conducting inspections, handovers and walkabouts
Assist with management of OHS site compliance
Assist with ensuring students adhere to policies
Assist with asset register and assistance with compilation
Assist with meter reading
Assist with management sub-contractors
Assist with management of site operations
Assist with management of maintenance aspects, BMS and audits
Assist with reactive and planned maintenance
Assist with effective management of risk
Assist with document storage facility secure
Leases
Assist with Negotiating certain leases/renewals as prescribed by manager, including parking bays
Assist with preparing lease documents
Assist with correct revenue stamping
Assist with correct signatories in place
Assist with records tracking of document until completion
Reports
Assists with ensuring that accurate student schedules are maintained for each building
Assisting with vacancy schedule is updated and copied to each member of staff
Assisting with the compilation and presentation of the above with the building financial details and general information, to form the monthly client report
Assists with compilation of monthly management report pack
Ensures that deadlines are met
Financial
Assists residence manager with all aspects on the income and expenditure annual budget conformance
Student liaison
Mentors students
Ensure student information and file is up to date
Checks prospective student details via credit bureau for adverse information
Ensures that all relevant documents e.g. I.D. book/company registration etc is attached to the application
Advises student within 24-hour period if their application is accepted or declined
Confirms initial payment before the lease agreement is drawn up
Advises Residence Manager xe2x80x93 arranges for signage/keys/parking disc etc.
Amends vacancy schedule
General
Broker liaison
Student correspondence
Filing/ archiving
Annual audit preparation
Student complaints
Contractor liaison
Maintenance and Reporting:
Assumes responsibility for the effective maintenance and reporting of financial records.
Preparation of monthly, annual, and other management reports.
Assesses and reports on monthly performance against budgets.
Prepares and motivates consolidated monthly reports for submission to client
Professional Business Relations:
Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
Discusses areas needing improvement.
Assigns and coordinates personnel.
Directs daily operations.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
Formulates and implements employee corrective actions as needed.
Ad hoc:
Assumes responsibility for related duties as required or assigned.
Ensures that the work area is clean, secure, and well maintained.
Completes special projects as assigned.
Reports on Operational expenses, foot traffic, security incidents etc.
Public Relations: Assistance to the PR / Marketing functions
Advancing student accommodation:
Assumes responsibility for advancing the student accommodation offering.
Participates in a variety of meetings, committees and teams to communicate information regarding services, programs, areas of opportunity, and information as appropriate.
Participates in service model goal setting and planning, including short-term and long-term planning.
Collects and analyzes a variety of data and information across various spectrums of the building as requested.
Develops and strengthens co-operative relationships relevant University support departments.