Assistant Manager Training Durban South Africa
Job Description
Main purpose:
The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.
Key Responsibilities:
1. Training Delivery
Conduct new starter training as well as refresher, up-skilling and cross skilling training.
2. Assessment
Assessments must be completed for all training events.
Remedial support must be provided to all delegates prior to re-assessment.
3. Administration
Capture learner records in line with administrative requirements:
Complete Annual Training Reports;
Complete delegate attendance registers;
Update operational skills matrix.
Qualifications
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Qualifications required:
Grade 12/Matric Tertiary qualification in training and development would be beneficial Train the trainer Experience required:
3+ years' experience in a Call Center environment will be an advantage 1+ years' experience in Learning & Development Training, coaching and mentoring experience Computer literacy at intermediate level (MS Office) Knowledge, skills and attributes required:
High proficiency in delivering impact training and facilitation Strong planning, organizing and time management skills High proficiency in verbal & written English Strong communication and interpersonal skills High attention to detail and accuracy Exceptional administrative skills The ability to work within a team Self-motivated Self-manageable Strong customer service orientation Proactive The ability to: learn, understand and master new information and multiple processes quickly deal with complexity * take ownership and deliver results
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Job Detail
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Job IdJD1474473
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNewlands, ZN, ZA, South Africa
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EducationNot mentioned