Job Description

Job Summary

Areas of Responsibility

Camp Management

• Responsibility for the Guest Experience while travelling in the camp
• Responsibility for the management of your camp within the minimum standards of the company
• Responsibility for the financial performance of the camp
• Responsibility for the welfare, safety and management of all staff employed within the camp
• Responsible for implementation of the company environmental and social standards in the camp

Guest Experience

• Ensure that a service which exceeds their expectation is always offered to guests travelling in the camp
• Constantly develop and improve on the activities and guest experience in the camp
• Ensure standards are in place for the camp as defined by the company branding
• Ensure that the standards are constantly adhered to and maintained in the camp
• Manage the service delivery concept in camp

Administration

• Manage the camps performance against the agreed annual budgets
• Manage the order process as defined by procurement procedures
• Overall responsibility for all expenses incurred and goods received in the camp
• Ensure correct financial process are in place in the camp
• Ensure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulated
• Ensure corrective management of all camp assets including those in the staff village

Human Resources

• Ensure employment of suitable junior staff in camp
• Ensure all company HR policies are followed in camp
• Employment procedures
• Counselling and disciplinary procedures
• Policies and procedures
• Ensure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
• Ensure succession planning for your camp with assistance from CM and/or HR
• Ensure a process of evaluation is implemented for all camp staff to monitor performance and fair pay process
• Ensure the ongoing training of the camp staff to ensure adherence to the company standards as well as their personal development

Environment

• Ensure that the camp operates in compliance with the environmental policies of the company
• Ensure that the environmental strategy is implemented in the camp as defined

Social

• Ensure that the camp operates in compliance with the social policies of the company
• Ensure that the social strategy is implemented in the camp as defined

Safety and Hygiene

• Manage all emergency situations in the camp in accordance with the company procedures
• Manage all aspects of the camp in accordance with the legal requirements in Namibia

EXPERIENCE AND QUALIFICATIONS

• Minimum of 5 years of lodge management experience
• A keen understanding of the ethos of bush life, with a plainly apparent respect and Compassion for conservation
• Business level fluency in English
• Financial and administrative skills and experience will be an advantage
• Computer literate (Microsoft Word, Excel, Power Point)
• Valid driver's license

Should you wish to apply, please email your latest CV and motivation to

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