Job Description

URPOSE OF THE ROLE
To support the Store Manager in overseeing daily store operations, ensuring high levels of customer service, driving sales, maintaining stock levels, and managing staff performance. The Assistant Store Manager plays a key role in maintaining the stores standards and ensuring compliance with company policies and liquor regulations.
KEY RESPONSIBILITIES
Assist in managing all store operations including opening and closing procedures
Support in achieving sales targets, GP margins, and profitability goals
Ensure excellent customer service and resolve customer queries professionally
Supervise and motivate store staff, ensuring proper task allocation and performance monitoring
Implement and maintain merchandising standards and promotional displays
Maintain stock accuracy through regular stock counts, loss prevention, and shrinkage control
Assist in inventory management, ordering, receiving, and supplier liaison
Enforce compliance with liquor licensing laws and ensure responsible alcohol sales
Maintain store cleanliness, hygiene, and general presentation
Manage cash handling procedures and daily banking
Prepare reports and provide feedback to the Store Manager on store performance
Ensure adherence to health and safety policies
REQUIREMENTS
Minimum 3 years retail experience, with at least 1 year in a supervisory or management role
Previous experience in liquor or FMCG retail is highly advantageous
Strong leadership and interpersonal skills
Excellent customer service and communication abilities
Ability to work retail hours, including weekends and public holidays
Matric (Grade 12) essential; retail or management qualification advantageous
Proficient in MS Office and POS systems
Honest, reliable, and goal-driven
COMPETENCIES
Leadership and team management
Time management and organizational skills
Problem-solving and conflict resolution
Sales and customer focus
Attention to detail and accuracy
Ability to work under pressure