Assistant Manager Operations Telecoms South Africa
Job Description
To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date.
Job-Related Knowledge, Competencies & Skills Required
Essential
Customer Care
Numeracy
Products
Telephone Etiquette
Other Specific Requirements
Products and Services Regulations
Systems
Policies and Procedures
Behavioral Traits Required (These are behaviors that differentiate the "Good" from the "Great" at WNS)
Transform
u Strategic thinking and leading through change
Insight
u Innovation, Analytical Thinking, Business Acumen & Industry Awareness
Core
u Client Orientation, Delivery Orientation & Planning and Organizing
Engage
u Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.
Qualifications
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Essential
A Matric/Grade 12 Certificate
Preferred
A relevant tertiary qualification
Experience Required
Essential
1 year experience as a call center team leader
Additional Information
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Monday - Friday - 8:30 - 20:00(9 hour Shift)
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Job Detail
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Job IdJD1474480
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned