Assistant Manager Operations Airline Campaign Graveyard Shift
Job Description
Manage team performance Provide effective coaching and constructive feedback to subordinatesTake customer service and escalation when neededHolds team huddle/coaching session/goal-setting/one on one as needed/requiredHandles escalated requests and researches answers posted by associates to ensure customer satisfactionReviews and analyzes performance data, creates action plans and monitors execution to ensure goals are metHolds regular check-in meetings with the client to keep them informed of the trends, changes and development within the teamFacilitates learning sessions to enhance associate technical and communication skillsPerforms administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks
Qualifications
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Minimum requirement of at least 1 year with relevant experience as a Team Leader
Travel Experience
Job Location
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Job Detail
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Job IdJD1491122
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMilnerton, WC, ZA, South Africa
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EducationNot mentioned