Job Description

About the job Assistant Manager

Description

Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy

Requirement

Grade 12 with at least 2 (two) years retail management experience

Valid Drivers license

Valid ID or valid work permit (local)

Must have strong accounting skills

Must be able to work under pressure

Must be computer literate (Basic computer literacy)

Must have strong leadership skills

Must have strong administrative skills

Must have own transport and cell phone

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation

Must have strong Human Resources skills



Strategic Management

Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time

Grow and Protect Market Share

Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan

Assist the Store Manager to achieve sales budgets and growth objectives by Category

Assist the Store Manager to promote customer loyalty programmes (e.g., VIC, charge cards, etc)

Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency

Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market

Customer Service

Assist the Store Manager with implementing and monitoring the Customer Service strategy

Assist the Store Manager to maintain Customer Audits above 95%

Assist the Store Manager with a reliable, prompt Customer Delivery Service

Assist the Store Manager to grow and maintain VIC client base

Assist the Store Manager to achieve Transaction budgets

Assist the Store Manager to recommend Range improvements to suite the market

Assist the Store Manager to take action on Customer Surveys (implement action plans when required Asset Control: Stock

Assist the Store Manager to manage and control shrinkage within the Store

Assist the Store Manager to manage the PIC process

Assist the Store Manager to manage Wall to wall Stock take

Assist the Store Manager to manage and control stock movement inside the store

End Control

IBTs

Customer Returns

Receiving

Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items

Assist the Store Manager to analyse security requirements and implement changes.

Assist the Store Manager to manage and maintain physical measures

Asset Control: Cash

Assist the Store Manager to manage Debtors and RD Cheques within the Store

Assist the Store Manager to manage Petty Cash

Assist the Store Manager to manage daily Banking

Assist the Store Manager to manage Shorts and overs

Assist the Store Manager to manage Cheques and Credit Cards

Asset Control: Fixed Assets

Assist the Store Manager to maintenance and protection of racking and displays

Assist the Store Manager to maintenance and protection of signage (internal & external)

Assist the Store Manager to maintenance of forklift and generator

Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems

Assist the Store Manager to maintenance and protection of the Safe

Human Resource Management

Assist the Store Manager to recruit and Induct all Employees

Assist the Store Manager to ensure Training & Development are in place for the Store

Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store

Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks

Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee

Assist the Store Manager to manage Employee Relations

Store Safety (OHSA) Standards

Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

Ensure Checklists complete

Appointment of Safety Reps as per OHSA Act

Report Incidents

Assist the Store Manager to make immediate action on any non-compliance once identified

Assist the Store Manager to record all incidents

Store Trading Standards

Assist the Store Manager to maintain Housekeeping standards

Assist the Store Manager to manage Merchandising standards

Assist the Store Manager to implement and maintain the correct Planograms

Assist the Store Manager to maintain Yard and Parking Areas

Profitability

Assist the Store Manager to achieve operating income budget

Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets

CB Way

Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)

Assist the Store Manager to implement and maintain controls and disciplines

Assist the Store Manager to implement Corrective Action Plans where necessary

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