Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.



The purpose of the Assistant managers role is to reactively and proactively support and maintain the IT Network infrastructure through effective incident management, proactive monitoring, preventative maintenance and daily service tasks.

These tasks include but are not limited to:

Maintaining and supporting the WNS business Network infrastructure ,Which includes Cisco switch infrastructure and Fortinet firewall infrastructure.

Candidate should have knowledge about Cisco stack switching ,routing, vlan configuration ,IP Subnetting.

Understanding of wan technologies like MPLS and SDWAN.

Work with Auditors and understand principles of network hardening which includes radius , Access lists etc.

Fortinet knowledge will be an added advantage.

Responsible for providing network support services to all departments and desktop users related to the operation of Network services

Respond, Diagnose and repair system faults within agreed SLAxe2x80x99sxe2x80xa2 Ensure tasks are completed to a high standard and to agreed timescales

Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.

Maintain and manage service providers and ensure all tickets is resolved within SLA.

Keep all network documentation and network drawings up to date and work closely with Global NMC team making sure network is proactively monitored and all potential risk is identified and rectified in timely fashion.

Ensure tasks are completed to a high standard and to agreed timescales

Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.

Qualifications

Qualifications: A Matric/Grade 12 Certificate or equivalent

Tertiary IT qualification (Required)xe2x80xa2

CCNA or at least 5year Cisco /networking experience.

ITIL Certified (Advantage)Additional information Willing to work shifts on a 24/7 rotation.

Additional Information

This role requires working shifts on a 24/7 rotation to support various customers.

WNS Global Services