Job Description

DUTIES AND RESPONSIBILITIES:Operations:

• Ensuring linen and towels of different properties are collected daily
• Developing and enforcing linen storage and treatment SOPs
• Ensure that all the linen is washed, dried and stored daily
• Ensuring that different properties linen is returned to the correct property, within a reasonable time frame
• Keep effective control on all linen stock
• Manage the Guest Laundry services

Human Resources:

• In the absence of a manager: Allocating staff shifts, in accordance with labour law and company policies
• Administer monthly staff tests when required by manager
• Assisting in the training and coaching of staff, to help them perform their duties effectively
• To ensure that attendance registers are completed daily and in accordance with statutory regulations
• Participate in progressive discipline
• Assisting in employee development through status reviews, career and personal development
• Communicating with supervisors, peers and subordinates

Financial

• Ensuring that cost-effective chemicals and equipment is used
• Managing up-cycling processes to ensure only good quality linen is kept in circulation (Do Good Projects, pink linen etc.)
• Ensuring laundry equipment is serviced and maintained to ensure effective use
• Assisting other department with dying of clothing to lengthen clothing life span
• Ensuring that all linen is accounted for to minimise linen going missing

Management:

• Assisting in maintaining laundry machines and equipment
• Assisting in organising, planning and prioritising work according to specific needs
• Ensuring a safe working environment for staff is maintained
• Supervising staff and ensuring staff understand what their duties are
• Performing quality control checks
• Coordinating with other departments to assists in urgent/specific laundry service needs

General

• Upsell the guest laundry services
• Maintaining good relationships with other departments
• Maintaining a clean work environment that is compliant with company standards

MINIMUM REQUIREMENTS:Qualifications:

• Grade 12
• Hospitality/Accommodation Diploma or similar

Experience:

• At least 5 years experience in a similar position in a 4/5-star hotel
• Previous Management Experience

COMPETENCIESCommunication

• Able to read, write and converse in English
• Comprehension

Cognition/Thinking:

• Analysis/Reasoning
• Decision making & judgement

Personal Effectiveness:

• Self-Management
• Stress Tolerance
• Attention to detail

Interaction with Others:

• Influencing others
• Teamwork

Management Qualities:

• Business Alignment
• Strategic Vision
• Eagerness to learn

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