Job Description

Kendrick Recruitment is now seeking an Assistant General Manager OR General Management Couple for a luxury camp situated in the famous Masai Mara, Kenya. The ideal person/couple must have a good general understanding of lodge operations, finance, and staff management. The couple or individuals should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development. ONLY OPEN TO KENYAN CITIZENS Key Areas of work:

• Relationship building with staff, guests, governmental departments, the community, the industry (agents and other lodges)
• Business efficiencies xe2x80x93 cost control, local produce, quality of product
• HR structure xe2x80x93 maintaining and enhancing xe2x80x93 understanding and adherence
• Product development on guest experience xe2x80x93 lodge, food, game experience, all guest touch points
• Sustainability xe2x80x93 Analyzing the impact Sustainability has on our business and improving it
• Financial Management xe2x80x93 Understanding and monitoring the lodge finance and managing results
• Forecasting xe2x80x93 Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environment
• Training Development xe2x80x93 Facilitating the training needed to the team to ensure they are up to speed with the desired service standards
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities

Responsibilities:

• Responsible for the effective management and running of lodge. Overall Day to Day Management of the Lodge and Back of House
• Daily meeting with General Manager, Camp Managers and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting etc.
• Facilitate annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
• Hosting all Agents and Media and VIP Groups

Personal Traits:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
• Lateral thinking ability
• Ability to take initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail
• Computer and financial skills
• Knowledge of the functions, operation, and mission of the specific departments Outstanding interpersonal relationship building and employee coaching and development skills
• Management experience in a team-oriented workplace preferred

To be considered you will need to possess a relevant qualification within the hospitality and tourism sector as well as a minimum of 5 years experience within a management role of a luxury establishment. This is a live in position with a market related USD$ salary on offer to the couple or single candidate.