Job Description

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing daily restaurant operations for our Gauteng branch, ensuring the delivery of an exceptional guest experience, and driving financial performance. This role is integral to managing administrative tasks, monitoring key performance indicators (KPIs), executing business strategies, and leading staff training and development initiatives. The AGM will also contribute to business acquisition efforts and the activation of promotional campaigns. The ideal candidate will possess strong leadership skills, a strategic mindset, and a commitment to excellence in all aspects of restaurant management.
Key ResponsibilitiesTotal Guest Experience
Ensure all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
Uphold and enforce the restaurant's service standards, ensuring all staff align with the vision of delivering an exceptional guest experience.
Financial Management
Assist in managing the restaurant's budget by monitoring expenses, revenue, and profitability.
Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
Review and analyze financial reports (sales, labor costs, inventory levels) and provide recommendations for improvement.
Administration and KPI Management
Oversee daily administrative tasks such as scheduling, inventory management, and compliance with health and safety regulations.
Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
Prepare and present regular reports on operational and financial performance to the GM.
Planning and Execution
Collaborate with the GM to develop and execute strategic plans that align with the restaurant's business goals and objectives.
Ensure the effective implementation of operational strategies, including menu changes, service improvements, and special events.
Address and resolve operational challenges promptly, implementing solutions to improve overall restaurant performance.
Training and Development
Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant's standards.
Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
Identify and nurture potential future leaders within the team to build a strong and capable workforce.
Business Acquisition and Campaign Activation
Contribute to efforts aimed at acquiring new business and increasing the customer base through networking, promotions, and community engagement.
Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
Assist in analyzing market trends and the competitive landscape to identify opportunities for business growth and development.
Qualifications
Proven experience in restaurant management or a similar role with a strong understanding of restaurant operations and financial management.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze financial data and make data-driven decisions to improve business performance.
Strong organizational and multitasking abilities to handle the demands of daily operations.
Experience in training and developing staff to meet performance expectations and uphold company standards.
Knowledge of marketing strategies, business development, and customer acquisition techniques.