Job Description

We are looking for an Office Services Coordinator for our Integrated Facility Management business line.

About JLL

Wexe2x80x99re JLL. Wexe2x80x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If youxe2x80x99re looking to step up your career, JLL is the perfect professional home. At JLL, youxe2x80x99ll have a chance to innovate with the worldxe2x80x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. Youxe2x80x99ll also make long-lasting professional connections through sharing different perspectives, and youxe2x80x99ll be inspired by the best. Wexe2x80x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions xe2x80x93 join us at JLL!

Role Purpose

Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.

The AFM needs to demonstrate and instil a culture that promotes JLLxe2x80x99s core values of Teamwork, Excellence and Ethics.

Responsibilities

• People Management
• Manage and coach the team while encouraging an environment that supports teamwork, co-operation and performance excellence.
• Develop and sustain a consistently high-quality and well-motivated team.
• Ensure high staff morale, trust and work ethics.
• Assist in mentoring and enabling Training & Development of team members.
• Encourage collaboration and development of best practice
• Ensure your team is fully informed about operational updates, processes and account wide objectives so that they feel informed, involved and supported.
• Lead by example and be confident in influencing decisions and senior stakeholder teams
• Customer Experience
• Promote and support a first class and professional customer experience across all services lines. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.
• Ensure procedural standards manual (SOPs) are kept up to date and the team adhere to them.
• Address and resolve all internal / external client issues.
• Client/Stakeholder Management
• Deliver excellent customer service to meet or exceed on-site clientxe2x80x99s expectations.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure clientxe2x80x99s expectations are conveyed and worked upon.

Procurement & Vendor Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendorsxe2x80x99 works)
• Ensure vendor KPIxe2x80x99s and SLAxe2x80x99s are consistently achieved through periodic reporting and management meetings.
• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics.
• Support in monitoring expiry of contracts.
• Continually assess contracts to ensure best value delivered to the client.

Finance Management / Cost Control / Profitability

• Assist in ensuring that the sitexe2x80x99s financial operations are meeting targets and control requirements.
• Manage the finance process from conception, approval, delivery, sign off and verification to ensure they are completed within a timely manner and to an acceptable standard.
• Assist and monitor financial processes to ensure account payable procedures are always followed.
• Submit Order Requests as necessary through Coupa.

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire and health and safety standards.
• Ensure all employees are aware of Hygiene, Health and Safety policies and Fire Regulations.
• To record and report all accidents, good catches, and near misses within the location adhering to company procedures.
• Manage the access to work (ATW) procedures, including collation of vendor Risk Assessments (RA), Method Statements (MS) and chemical data, where relevant.
• Initiate, review and approve non engineering related site and contractor risk assessments & method statements (RA MS)
• Ensure all equipment within your managed contracts, are well maintained and is in good working order.

Site Operations Management

• Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
• Be aware of all projects which are happening within the portfolio that may have an impact on operational delivery, contract or BlackRock risk.
• Meet or exceed site Key Performance Indicators (KPIxe2x80x99s); monitor Service Level Agreements (SLAxe2x80x99s) monthly to identify potential challenges and plan corrective actions accordingly.
• Manage work orders within your managed contracts on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.
• Use management information tools and reports to drive down re-occurring faults.
• Implement Industry Best Practice operations by challenging the status quo. Be prepared to change processes and procedures to improve building and facilities management.
• Ensure all Critical Environment (CEM) requirements within facilities management are met.
• Seek ways to reduce costs and improve operational standards.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained.
• Coordination of emergency support, and where reasonably practical, site attendance may be requested.
• Ensure all FM helpdesk (Corrigo) tickets are managed properly to avoid any unjustified extensions or overdue tickets.

Risk Management

• Assist in the implementation and management of a property risk management program.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSallexe2x80x99s business conduct by ensuring compliance with the firmxe2x80x99s guidelines, procedures and strategies.

Compliance / Reporting

• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis.

Additional Responsibilities:

• To attend all location management meetings and any company meetings as required.
• To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses where reasonably practicable.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client, JLL, or BlackRock Management.

You need to be able to demonstrate the following skills and experience:

• Experienced in facilities, property management, hospitality or related field
• Have competent Quality, Health, Safety and Environment skills to support implementation of soft service requirements, ideally with a recognised certification
• Able to demonstrate knowledge of local health and occupational safety requirements
• Experienced in dealing with facilities and vendor management for specialized services
• Able to demonstrate capacity to understand and interpret commercial contracts
• Confident in budget management and financial analysis
• The ability to effectively deal with stressful situations
• Able to demonstrate superior people and contractor management skills
• A strong communicator xe2x80x93 good presentation skills and possess strong verbal & written communication skills (English & local language).

Person Specification:

• Passionate about customer experience
• Confident presenter and strong ability to coach and mentor others
• High attention to detail
• Flexible, adaptable and proactive
• A problem solver
• Ability to build positive relations with colleagues, guests and clients
• Strong team player with a commitment to support their colleagues. 3 yearsxe2x80x99 experience within a contract/project/facilities management team including staff management and HR preferred.
• Computer Literate xe2x80x93 good understanding and working knowledge of office software.
• An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions

What you can expect from us

• Youxe2x80x99ll join an entrepreneurial, inclusive culture. One where we succeed together xe2x80x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

On-site xe2x80x93Johannesburg, ZAF

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you donxe2x80x99t meet all the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!

About JLL xe2x80x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500xc2xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle