Job Description

Job Summary Key Responsibilities:
Operational Support

• Assist in managing the day-to-day restaurant operations, ensuring smooth service during all shifts.

• Coordinate with the kitchen and bar teams to maintain efficient food and beverage delivery.

• Ensure all areas of the restaurant are clean, organized, and compliant with health and safety regulations.

• Supervise the opening and closing procedures of the restaurant.

Guest Service

• Welcome and engage with guests to ensure exceptional service and satisfaction.

• Handle guest complaints and feedback professionally and promptly, escalating as needed.

• Monitor service quality and ensure adherence to hotel brand standards.

Team Supervision

• Support with scheduling, training, and supervising front-of-house staff.

• Provide hands-on guidance and leadership during peak service hours.

• Assist with onboarding and training of new staff members to ensure consistency in service.

• Promote teamwork and a positive working environment.

Administration & Financial Duties

• Help monitor daily sales and ensure correct handling of cash and payments.

• Assist in inventory control, stock ordering, and waste management.

• Support the Restaurant Manager with monthly reporting and budget tracking.

Compliance & Safety

• Ensure compliance with hotel policies, food safety, hygiene, and licensing laws.

• Maintain health and safety standards, including completing daily checklists and inspections.

• Attend mandatory training and ensure team members complete required certifications.

Promotions & Events

• Assist in coordinating special promotions, events, and menu launches.

• Support marketing initiatives to drive guest engagement and increase revenue.

Qualifications:

• Diploma or certificate in Hospitality Management or a related field preferred.

• Minimum 2 years' experience in a supervisory role within a restaurant or hospitality setting.

• Strong leadership and team-building skills.

• Excellent customer service, communication, and interpersonal abilities.

• Sound knowledge of food and beverage operations.

• Proficiency with POS systems and restaurant management software.

• Willingness to work flexible shifts, including weekends and holidays

Morea House
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