Job Description

Motus IT Applications Service Desk is currently looking for a permanent ASD Support Consultant- Aftersales.



This role's core function is the support business in regard to Aftersales functionality within the IMS/DMS. Knowledge transfer to team members.

Position Overview

This role's core function is the support business in regard to Aftersales functionality within the IMS/DMS. Knowledge transfer to team members.

Specific Role Responsibilities

Overall - Daily, Weekly and Monthly

:

Daily system checks (Early Morning) IMS & DMS system application support to customers Daily time management and call resolutions Regular management feedback on all areas of work Customer support via telephone Be alert to logs and escalate same problem tickets timeously P1 tickets - immediate assistance and escalation where required Responsible for follow up on ageing tickets Attention to detail of tickets including correct signed off forms Follow policies and procedures in place by management Escalation and re-allocation of tickets to other departments via Team Leader Escalation of tickets to Vendors via Team Leader Follow policies and procedures in place by management Escalation and re-allocation of tickets to other departments via Team Leader Escalation of tickets to Vendors via Team Leader Should be able to work under pressure according to deadlines Offer assistance to colleagues Promote team culture Monthly and weekly price files Labour rate updates Stock take management Possible site visits from time to time without impact on tickets Cross train and upskill peers Training business users when required

Other:

Month end Support cell phone (Sat) After hours support when required during the week / weekends

Qualifications and Experience

Matric & IT related Degree/Diploma 3 years' experience on DMS applications mandatory Autoline & Automate (Drive, Drive IA, Evolve, Rev8) 5 years experience in the Motor Industry trade and dealership in the Aftersales (parts/workshop) field would be beneficial Strong analytical, problem solving and critical thinking skills Strong in Excel Understanding and experience in working on a support desk platform

Skills and Personal Attributes

Be able to work in a team and communicate efficiently with team members, team leaders, management and business users Multi-tasking and time-management skills, with the ability to prioritize tasks Highly organized and detail-orientated Ability to work in a complex multi-faceted and fast paced organization Ability to work well under pressure




Please consider your application unsuccessful should you not hear from us within Two weeks of closing date.