Job Description

Purpose of Position

Motus IT Applications Service Desk is currently looking for a permanent consultant who has experience in vehicles and finance.

Brief Role Summary

This role's core function is to support business regarding Accounts and VM functionality within the Importer Management System (IMS) and the Dealer Management Systems (DMS).

Key Areas of Responsibility

Overall - Daily, Weekly and Monthly

Daily IDJ checks Daily system checks (Early Morning) Offer assistance to colleagues Daily time management and call resolutions Promote team culture Regular management feedback on all areas of work Monthly transport price file Be alert to logs and escalate same problem tickets timeously IMS & DMS system support to business - Be able to interact with customers and provide excellent customer relations Customer support via telephone or other means Responsible for follow up on ageing tickets Professional Customer Relation Phone Etiquette always Follow policies and procedures in place by management Escalation and re-allocation of tickets to other departments via team leader Escalation of tickets to vendors via team leader Possible site visits from time to time as long as not impacting on tickets Should be able to work under pressure according to deadlines Cross train and upskill peers Training business users when required Month end Support cell phone (Sat) After hours support when required during the week / weekends

Qualifications and experience required

Matric & IT related Degree/Diploma 3 years' experience on IMS and/or DMS applications mandatory (Autoline, Drive, Drive IA, Evolve, Rev8) would be beneficial 3 years' experience in the Motor Industry trade and dealership in the Accounts and VM field would be beneficial Strong analytical, problem solving and critical thinking skills Strong in Excel Understanding and experience in working on a support desk platform

Key Skills and Attributes required:

Be able to work in a team and communicate efficiently with team members, team leaders, management and business users Multi-tasking and time-management skills, with the ability to prioritize tasks Highly organized and detail-orientated Ability to work in a complex multi-faceted and fast paced organization * Ability to work well under pressure