Job Description

Provide application functional support to applications for users



Drive business analysis initiatives for applications enhancements



Expand the scope and feasibility of solutions and develop the supporting business cases



Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.



Identify and register risks within their application functional streams



Configure the application as per approved business requirements and align with best practice



Provide incident resolution activities



Manage stakeholder relationships to ensure the delivery of high-quality service



Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.



Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.



Develop systems training material and training plans, and present training courses in support of new application functions.



3 Year Degree in Information Technology / Business Analysis / Information Systems



Minimum 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of application.



Enterprise Application support



GRC Application Solutions



Post go-live support



System analysis of application software



Develop, test, and deploy new features



Security patches and End-User support



Enhance application features, functionality, and usability



Between 3 - 5 Years