Job Description

Our client in the Facilities industry is currently looking for an Application Support Lead, in Sandton.

Responsibilities:

• Responsible for the maintenance, uptime and support of the group applications.
• Lead the maintenance and support of the group applications.
• Recommends and participates in activities related to the design, development and maintenance of application technology.
• Understand IT landscape and the impact on the broader group.
• Translate and define impacts of business requirements on applications.
• Provide application architecture guidance.
• Provide input into the Design and implementation of application technology solutions.
• Lead application changes via formalized procedures (change control and release management).
• Lead an effective change control process to assess and deliver against user requirements (change control management) and to minimise impacts on business operations (release management).
• Ensure proper documentation of application procedures.
• Define and agree service level agreements.
• Lead service level agreements to ensure high levels of business satisfaction.
• Work with IT operations and infrastructure and vendors to ensure high levels of application availability (availability management).
• Measure and monitor application performance.
• Conduct tests to ensure applications conform to required standards and business requirements.
• Project Manage the implementation of patches and minor changes.
• Proactively analyse and understand key stakeholders, their business and requirements.
• Establish key goal indicators for the management of suppliers and monitor suppliers and 3rd parties accordingly.
• Lead an annual application maintenance supply IT budget and get approval from CIO.
• Keep abreast of latest trends and technology.

• Diploma xe2x80x93 minimum requirement.
• Degree xe2x80x93 preferable.
• 5 xe2x80x93 8 years IT experience and in particular ERP systems exposure.
• Good understanding of a complex business e.g., structure, strategies, processes, goals etc. and of the business environment e.g., industry, competitor, general IT.
• Good understanding of processes and systems across multiple business functions and/or local production application systems.
• Good knowledge of current and emerging methodologies, technologies and standards related to applications and application architecture.
• Experience of defining robust architecture solutions e.g., road maps for application, technical, data and business architecture, networks, DR & back- up & recovery.
• In depth knowledge of testing techniques e.g., end to end, system, integration, stress and unit testing.
• In depth understanding of architecture quality assurance with experience of incorporating the different elements into robust solutions.

• Dependant on experience and qualification.

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