Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT

SAP Application Delivery Specialist is a key function in the Customer Services Organization (CSO) division of NTT and Dimension Data that drives service excellence and value creation for NTT and Dimension Data customers. Application Delivery Specialist are the link between the delivery engine, the COE within CSO and the customers. It is their responsibility to promote and maintain long term relationships with their allotted customers by ensuring that a consistent service is delivered resulting in annuity income for NTT.

Key Roles and Responsibilities:

Business Management

• Continuous service Improvement
• Efficient and cost effective SAP Support
• Identify and communicate sales opportunities to the relevant Account Manager

Financial Management

• Accountable for the billing process (ensure that customers are billed correctly and on time)
• Calculate and inform Finance of monthly WIP provisions
• Drive a GP % of 30%.
• Contract management (ensure that delivery is aligned with the contract and that contracts with the customer are signed)
• Complete financial workbooks (forecast vs actual) on a monthly basis.
• Approve timesheets on a weekly basis.

People Management

• Manage a diverse team of resources to deliver at an optimal level of service
• Liaise with other ADMs and the COE to ensure optimal service delivery across all customers

Risk Management and Governance

• Ensure that all billable work performed can be invoiced by ensuring that agreements are signed and required documentation is produced.
• Adhere to the Dimension Data guidelines and methodologies.

Customer Management

• Build a level of rapport and trust with identified customers to ensure ongoing business and growth
• Drive the value for the customer on an ongoing basis
• Provide regular feedback (reports on weekly / monthly basis)
• Keep customer up to date in terms of progress on incidents and service requests
• Facilitate a monthly service delivery meeting with the assigned customers
• Compile / review and approve change requests and discuss these with the customer

Core Behavioural Competencies:

• Communication
• Stakeholder Management
• Risk Management
• Innovative
• Good writing skills
• Professional conduct
• Business Knowledge/business acumen
• High Stress Tolerance
• Driven/results oriented
• Attention to detail
• Financial Management (Billing & Reporting)
• Service mind set

Knowledge Requirements:

• General business and business process knowledge xe2x80x93 various industries
• Continuous business improvement mind-set
• Financial management knowledge and insight (Account & National Perspective)
• A solid understanding of SAP and integration
• Good understanding of technical landscapes
• Understand and deal with contract management
• Business Relationship Management
• Contract Management
• Fundamentals of Project Management
• Presentation Skills, using PowerPoint
• CS Induction

Qualifications and/or Required Experience:

• Bachelor's degree essential
• ITIL 4 Foundation: IT Service Management (Certification)
• Basic business practice experience or knowledge
• In depth knowledge of MS Office (or similar) such as Word, PowerPoint, Excel and Projects

SMO Process Training (includes ITSM)

Advance Excel Course

Advance Teams Course

Power BI Beginnerxe2x80x99s Course * SAP experience

• Basic project management experience

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation