Application Support Specialist (salesforce)
Johannesburg, Gauteng, South Africa
Job Description
Key Responsibilities
- Perform first triage on all tickets.
- Resolve tickets quickly and understand root causes.
- Monitor system health and manage fallout.
- Work with cross-functional teams to resolve issues.
- Write reports and document root causes.
- Manage user creation and support ISP with integration requirements.
- Support technical product creation and migrations.
- Drive cost reduction and improve team performance.
- Own and support any application used in development.
- Suitable tertiary qualification.
- Salesforce Certificate in Administration and Advance Administration.
- Previous experience as an Application Support Specialist or similar role.
- Knowledge in SQL scripting and understanding APIs.
- Willingness to work after hours and on weekends.
- Understanding of IT management and software development.
- Telecommunication experience is advantageous.
- MS Suite (Excel, Word, PowerPoint, Outlook)
- SQL
- Salesforce
- Atlassian suite
- Customer service orientation.
- Problem-solving, planning, and organizing.
- Quality and action orientation.
- Verbal and written communication.
- Multitasking and ability to work under pressure.
- Interpersonal sensitivity and conflict resolution.
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Job Detail
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Job IdJD1245746
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned