Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis as per the DMC Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the guests
An independent, curious and xe2x80x9ccan do itxe2x80x9d nature
KNOWLEDGE REQUIRED:
A passion for delivering service excellence
An in-depth knowledge of Tourplan advantageous
A good knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn
SKILLS REQUIRED:
Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
Understanding of travel industry channels
Excellent computer skills including:
Tourplan advantageous
ESS is essential
MS Office applications such as Word, Excel, PowerPoint and Outlook
WETU
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which andBeyond operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Problem-solving skills
Experiential Creativity (Crafting Experiences)
Guest/Client Delight
PERSONAL CHARACTERISTICS:
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
P-drive Navigation
Paperless filing
Speed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 3 xe2x80x93 5 years previous tour consulting experience required
The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptabl.e
We reserve the right to not make an appointment
andBeyond
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