Job Description

Business Unit:

Discovery Health

Function:

Research Analysis

Date:

14 Jan 2026

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About The Service Lab

The Service Lab consists of 15 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.

Job Purpose

To provide business with operational and incentive research, analysis and reporting produced from survey data sources (internal) to support its business operations. To further gather, synthesize and summarize information to support decision making and communication.

Principal Accountabilities

Compile and update daily/weekly/monthly reports Design and build surveys based on business requirements Research best practice and new innovative ways of presenting data Ensure quality and accuracy in data reported on and all work/reports/analysis produced Compile/update standard operating procedure manuals for reports Proactively work with system and business analysts to develop and upgrade survey systems Ensure problems are identified, tracked, reported on and resolved in a timely manner Produce adhoc analysis to answers questions posed by business

Education

Matric - Essential
Completed relevant tertiary degree - Advantageous

Knowledge

+ Ability to analyze/interpret data, take appropriate action and use good judgment to escalate issues when necessary
+ Proficient in advanced excel
+ Project management/administration ability
+ Discovery Service operations knowledge an advantage
+ Experience with data analysis and reporting.
+ Strong written and verbal communication skills
+ Assertiveness and self-motivation
+ Attention to detail
+ Ability to coordinate various projects simultaneously
+ Advanced knowledge of MS Office products including Excel, Access and PowerPoint
+ Knowledge of Python or R
+ Knowledge of PowerBI or other Visualisation tools.
+ Knowledge of structured query language (PL/SQL and COGNOS reports)

Experience

Minimum of 3 years experience working in a data analysis and reporting role

Skills

Communication Skills

Relationship Skills (Building and Maintaining)

Numerical Skills

Process Improvement Skills

Ability to analyse and interpret data

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.