Job Description

Senwes Equipment/ Agrifriend provides specialized mechanisation and maintenance service relating in agricultural equipment to the producers. With 33 outlets and 17 mechanisation workshops, you can be part of delivering excellent service.

What you'll need:

Requirements:
- Bachelors degree in agriculture, Agronomy, Engineering, or a related field.
- Preferably qualified John Deere technician.
- At least 3-5-year experience working in the Agri-cultural industry, specifically with John Deere equipment and technology.
Skills/Competencies:
- Strong technical skills, including knowledge of hardware and software systems.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.

What you'll be doing:

Responsibilities:

• Provide technical support to customers and dealers on agriculture equipment and technology, including the John Deere AMS product line.

- Receive D-Tac queries on the John Deere system and resolve.
- Respond promptly to customer inquiries and technical issues via phone, email, or in-person.
- Diagnose equipment and technology problems using technical knowledge and resources.
- Conduct equipment and technology inspections to identify potential issues and make recommendations for maintenance or repair.
- Keep up-to-date on new product releases and features to provide accurate information and recommendations to customers.

• Troubleshoot and resolve technical issues related to equipment, software, and hardware.

- Identify and isolate issues in equipment, software, and hardware systems.
- Collaborate with internal and external technical resources to resolve complex technical issues.
- Document technical support cases and provide detailed explanations of solutions provided.
- Communicate technical solutions to customers and dealers in a clear and concise manner.
- Develop and maintain technical knowledge and skills through training and self-directed learning.

• Collaborate with other departments to ensure customer satisfaction and to provide a high level of customer service.

- Communicate customer feedback to the product development team to inform product improvements and updates.
- Collaborate with the parts and service teams to ensure timely delivery of parts and repairs.
- Participate in cross-functional teams to improve customer experience and streamline business processes.

• Maintain accurate and up-to-date records of customer interactions and support cases.

- Ensure accurate and complete data entry for each customer interaction and support case.
- Use CRM data to analyse customer needs and provide insights to other departments.
- Maintain confidentiality of customer information and adhere to data protection policies.
- Provide regular reports on customer interactions and support cases to the management team.

Note:

• We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference.
• Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances.
• Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register and apply on our Career Page at www.groupcareers.co.za
• Should we not have contacted you within six weeks of the closing date, you may assume that your application has been unsuccessful.

Important:

• Please ensure that all the required sections of your profile are completed.
• If you have applied for a vacancy before please ensure that you update your profile before you apply for this position.
• Any incomplete or outdated profiles will not be considered for short listing.

By clicking continue I declare the following:

• I declare that all personal information supplied to the company for the purposes of recruitment and related legal and operational reasons is accurate, up-to-date, is not misleading and that it is complete in all respects.
• I agree that the Senwes group will be entitled to terminate my services with immediate effect in the event of proof to the contrary being obtained.
• I undertake to immediately advise the Company of any changes to my Personal Information should any of these details change.
• I furthermore give the company permission to process my personal information, as provided above, and acknowledge that I understand the purposes for which it is required and for which it will be used.

Continue with application?

Incomplete Profile

Please ensure that all the following required sections/fields of your profile are completed:

See relevant section(s) displayed in brackets

Follow us:

1 Charel de Klerk Street, New Town
Klerksdorp
NW, 2571

SENWES LTD Registration number: 1997 / 005336 / 06 | Credit provider - Ref number: NCRCP 2402

Senwes