Airport Customer Service
Johannesburg, Gauteng, South Africa
Job Description
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We are seeking a dedicated Aviation Customer Service Representative to provide excellent customer service to our passengers.
The representative will be responsible for answering queries, handling complaints, and providing necessary information regarding our flights and services.
Our ideal candidate is an excellent communicator who is capable of maintaining a positive, empathetic attitude while managing customer needs.
Prior experience in the aviation industry and understanding of aviation terminology is advantageous.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist with flight bookings, rescheduling, and cancellations
- Provide information about our services, flights, and policies
Skills Required
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Job Detail
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Job IdJD1639203
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned