Job Description

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: Permanent

Working Hours: 10H00 - 18H30 SAST

Job Summary:

GenAI has sparked a revolution in education, and this is a unique role who's ambition is to be at the forefront of education innovation globally. As an AI Solution Architect, you will lead the design and development of innovative GenAI-enabled learning solutions for our clients around the world.


This is a global role, reporting to the Director of Learning and Operations (International), and is both outward-looking, designing and implementing AI solutions that drive educational innovation as well as architecting internal efficiency workflows.


You will be responsible for bridging the gap between business needs and technical AI implementations, ensuring that AI models and systems integrate seamlessly with university partner infrastructure and are aligned with business and educational goals.

Key Responsibilities:

Leadership and Cross-Functional Collaboration

Provide leadership and guidance to the GenAI team, with the aim of pioneering GenAI technologies to enhance learner experience and continue to lead the world in effective education solutions. Lead a team of GenAI specialists in Learning, Production and Technology in order to deliver effective, engaging and scalable learning solutions Work with global colleagues in our offices in Australia, UK and USA to both understand client needs and strategize innovative and cost effective solutions that will delight clients and students Stay abreast of GenAI developments and take responsibility for ensuring the rest of the company is skilled and equipped to deliver excellence in a rapidly evolving landscape

Technical Architecture and Implementation:

Lead the design and implementation of robust and innovative education-focused AI application architectures Drive innovation in education solutions, understanding the evolving needs of students and developing both personalized learning and mastery based GenAI enabled experiences Architect scalable GenAI solutions that integrate with existing educational technology infrastructure Develop knowledge bases and RAG systems, integrating vector databases for efficient information retrieval Oversee the technical implementation of AI-augmented design solutions and student-facing technologies

Data Visualization and Data-Driven Decision-Making

Utilize data-driven insights to refine human-augmented design processes, optimize AI-human task allocation, and improve collaborative workflows Present efficiency data and ROI findings to executive stakeholders through clear and compelling documentation that demonstrates the business value of human-augmented approaches Collaborate with account executives, learning architects, and bid writers to outline AI services and technical solutions for sales opportunities Drive the development of compliance, governance, and ethics frameworks, particularly aligning with United Nations human rights principles, maintaining key documentation

Requirements

Qualifications and Technical Expertise

Bachelor's degree in Software Engineering, Education, AI/ML, Business or related fields Experience in AI/ML solution architecture and implementation Advanced understanding of Large Language Models (OpenAI, Anthropic Claude, Gemini) Experience with cloud services (Azure, AWS) and deployment platforms Knowledge of API programming, particularly Python and JavaScript Understanding of vector databases and RAG system implementation

Leadership and Management Skills

Proven experience in client-facing roles in a consulting business Experience leading a team and collaborating across business functions Strong project management capabilities with experience in agile methodologies Experience with Learning Management Systems (LMS) and educational technology platforms Knowledge of data privacy regulations (FERPA, GDPR) in educational contexts as well as relevant governance best practices Familiarity with educational concepts, with experience in the online education environment

Success Metrics

Successful delivery of innovative GenAI enabled learning solutions within project timelines and budget constraints Internal AI implementation efficiency gains Client satisfaction and successful project implementations Effective collaboration with cross-functional teams and stakeholders Compliance with security and governance standards Innovation impact through scalable GenAI architecture designs

Benefits

About OES

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance:

We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork:

We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation:

We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity:

We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony.

These are some of the perks you can expect when you join the team:

Employee Assistance Program (EAP) Medical allowance Commute allowance Flexible work for genuine career-life fit A healthy and supportive company culture Generous annual leave Paid maternity and paternity benefits Study leave Professional development and mentoring Construct Culture Club events Company funded lunch and drinks every 6 weeks Policy T&Cs apply for certain benefits*