Job Description

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Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.



We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.



We are currently looking for a passionate and enthusiastic

AI Bot Developer

to join our Team



We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.



Join the

customer service bot/AI agent

development team for

contact center environments

, working end?to?end across the lifecycle:

requirements, design, development, unit & integration testing, deployment, and post?production support

. You will build scalable conversational solutions (voice/chat), integrate with CCaaS/CRM systems, and continuously optimize performance, reliability, and customer experience in Spanish.###

Key Responsibilities

Discovery & Design

Translate business requirements into technical designs, intents/entities, dialogue flows, and handoff policies. Define non?functional requirements (latency, resilience, observability, security).

Development

Implement bots/AI agents (LLM/NLU pipelines, prompt/system instructions, tools/functions, RAG). Build integrations (REST/GraphQL, webhooks, event streams) with CCaaS/CRM/knowledge bases. Configure ASR/TTS for voice and omnichannel use cases.

Quality Engineering

Create unit/integration/regression tests; automate with CI/CD. Establish evaluation datasets and metrics (precision/recall/F1, latency, containment).

Deployment & Operations

Ship via CI/CD, manage environments, feature flags, and rollout/rollback. Monitor production (logs/metrics/traces), triage incidents, and drive root?cause fixes. Continuously improve prompts, datasets, flows, and integrations based on analytics.

Security, Privacy & Compliance

Implement PII redaction, data minimization, access controls, and auditability. Ensure

GDPR/LOPDGDD

compliance and Responsible AI guardrails.

Collaboration & Documentation

Partner with conversation designers, data scientists, QA, Ops, and vendors. Maintain clear technical docs, runbooks, and coding standards.


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Skills Knowledge and Expertise

We need you to contribute:Participation in bot projects (voicebots, chatbots, virtual assistants, etc.) involving conversational flows, open questions, automation, NLU technologies (voice recognition, classification, voice synthesis), and generative AI. Experience in customer relations, requirements gathering, design, validation, etc. Bot development using conversation technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix, Microsoft Bot Framework, and VXML. Knowledge and experience in programming and scripting (Javascript/Node, Python, Java bash, etc.). Advanced command of key Generative Artificial Intelligence terminology and concepts, especially in the use of large-scale Language Models (LLMs) such as GPT or Gemini. Deep understanding of the capabilities, limitations, and functioning of LLMs. Experience in the design, implementation, or use of Retrieval-Augmented Generation (RAG) architectures to enrich generated responses with external information. Proficiency in generative AI-based tools for productivity, development, analysis, and automation tasks (e.g., Copilot, ChatGPT, Notion AI, GitHub Copilot, etc.). Ability to integrate generative AI solutions into business workflows, including APIs, SDKs, and cloud platforms.
What extra would be desirable:Development of bots or agents using generative AI technologies such as AI Agentics architecture, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures, or LLMs... Knowledge of cloud services, mainly AWS, as well as systems deployed with Docker or Kubernetes Experience in contact center and Meta integrations on different platforms. Knowledge of cloud services, mainly AWS, as well as systems deployed with Docker or Kubernetes Experience in recognition models (SST, TTS, NLU) as well as in their training or continuous improvement: Microsoft STT, MS LUIS/CLU, Google, Amazon, Nuance Recognizer. Experience in improving UX at the design, development, analysis, and continuous improvement levels of NLP associated with bots. Proficiency and experience with project development tools and methodologies. IDEs, code repositories (mainly git), Agile Ability to analyze and participate in consulting projects where customer automation bot services have been analyzed, evaluating KPIs, and a proposal for improving their systems and services has been developed.
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Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme

Remote/Flexible work

Life insurance

Health insurance


25 days paid holiday a year

LinkedIn Learning


Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.###

About Sabio Group

THE DIGITAL CX TRANSFORMATION COMPANY

Why Sabio?




We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.



At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status.

If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: Talent@sabiogroup.com