Agent Customer Back Office Support Services.commercial Operations Sa
Job Description
Operates within Customer Experience and Operations/CXO and is responsible for all
MTN second line support across touchpoints that are related (but not limited to)
MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc. Their purpose includes:
To provide world-class second line support to all-customer touchpoints
To respond to inbound calls, outbound service campaigns, managing all tickets/cases/emails received end-to-end
* To provide feedback to both the customer and the originating front-line team/agent
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1480934
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationZA, South Africa
-
EducationNot mentioned