Job Description

Whatxe2x80x99s on offer?
An exciting opportunity to join a dynamic and growing team of consultants and be involved in curating luxury tailor-made safaris for our guests. Working alongside an energetic and enthusiastic group of people, youxe2x80x99ll help create everlasting memories for our clients as they travel amazing Africa.

Who are we?
A team of innovative, experienced, and ambitious go-getters passionate about sharing Africaxe2x80x99s best with travellers from all around the world.
Our company consists of a Tour Operator specialising in bespoke luxury safari travel in
Southern and East Africa, and one of Africaxe2x80x99s leading online rental car comparison and
booking engines.

Whether itxe2x80x99s helping to plan an unforgettable tailor-made African safari or enabling an epic self-drive
road trip, our undying mission is to showcase Africaxe2x80x99s unique natural beauty and diverse cultures. Wexe2x80x99ve been there and done that so we know exactly what it takes to experience Africa at its finest!
We pride ourselves on our excellent customer satisfaction (wexe2x80x99re consistently rated 5 stars) and strive to deliver exceptional experiences for every traveller that entrusts us with their African adventure.
Having survived and bounced back from COVID, we are looking to expand our current team of 40 to 80 members by 2026.

Our digital marketing and development projects are run in-house with a close-knit team of permanent staff, contractors and agencies. Together, we act as a dedicated xe2x80x9cinternal agencyxe2x80x9d producing quality work for our core brands.
Wexe2x80x99re friendly, supportive, personal and professional. We understand that wexe2x80x99re not selling a product
wexe2x80x99re in the business of making travellersxe2x80x99 dreams come true.
Based in the northern suburbs of Cape Town, so you may be travelling against traffic on your daily commute.

Who are we looking for?
Our ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships. Youxe2x80x99ll also have a positive, can-do attitude.

What perks can you look forward to?

• A competitive salary
• Increased earning potential with monthly commissions
• 15 working days of annual leave on full pay during each annual leave cycle
• After 2 years, earn 1 extra annual paid leave day per year, up to a max of 25 days
• Paid birthday leave - because no one should work on their birthday!
• Unlimited, pre-approved leave for training, including educational travel
• Professional development opportunities
• Hybrid working opportunities where the environment and role allows
• A team led by actively engaged owners who encourage a caring and positive culture
• Working alongside a diverse and dedicated team of professionals
• Africa travel opportunities at discounted rates

Sound like the right fit for you? Read the detailed job description below.

Responsibilities:

• Manage the entire client interaction from enquiry to post travel
• Sharing your first-hand knowledge of African destinations with potential clients
• Preparing exceptional quotations and itineraries matching clients expectations and budget
• Managing the entire booking process with a high level of attention to detail
• Invoicing and collecting client payments
• Ensuring all travel documents are accurate and of the highest standard
• Providing top-level customer support at all stages - before, during and after travel
• Meeting all monthly sales targets
• Going the extra mile to ensure exceptional customer service and a wow factor to all our clients
• Manage all internal systems and procedures efficiently and effectively

Requirements:
Qualification & Job Requirements

• Tertiary qualification in Travel and Tourism
• Knowledge of various software systems - Tourplan, CRM, Google workspace
• Strong knowledge of African destinations, logistics and properties

Experience

• 5+ yearsxe2x80x99 experience in the tourism industry specifically selling African safaris
• 5+ experience in a sales environment dealing with direct consumers

Skills, Knowledge & Attributes

• Excellent written and verbal communication skills
• Superior interpersonal and organisation skills
• Ability to meet deadlines, accept challenges and work under pressure
• Driven sales and customer service skills
• Capable of self-management & self-actualization
• Highly flexible with ability to work in a fast-paced and dynamic environment
• Diligent, high degree of perseverance and attention to detail
• Excellent problem solving skill

ABC Worldwide