Job Description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Key Responsibilities:

Business Case:

Establish the background and justification of the product strategy by explaining the benefit and value it creates for our business and customers. Work with development teams on cost, and present ROI and options for execution leveraging current approval processes.
Customer Insights :


Develop strong relationships with key customers to gather feedback, understand their needs, and incorporate insights into product enhancements. Advocate for the customer throughout the product development process.
Customer Success:

Hold regular feedback sessions with customers, and with internal stakeholders from groups such as Client Success, Sales, and Support. Participate in customer upgrades or go-lives (minimally two per year as budget allows). Solicit testimonials or success stories for marketing use.
Sales Training and Demos:

Help create initial sales enablement collateral including demo material and talk track to communicate the value of the product release. Conduct hands-on enablement training to sale teams.
Business Development:

Provide technical guidance on business development activities and take ownership of Technical Systems input and output requirements, integrating the voice of the customer. Assess new projects, support sales and Client Project Managers during proof of concepts, and oversee project implementation and continuous improvement
Leadership:

Manage customer escalations, create project plans, and supervise team members to ensure that deadlines are followed. Confer with cross-functional units to develop process improvements with a lens toward increasing customer experience, operational efficiency, and revenue opportunities. Act as team mentor and establish strong working relationships with internal support, service and engineering departments to optimize customer service in cross area activities. Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff Responsible for managing hardware and software teams for testing and demonstrations

Experience:

7 years technically offering solutions/ software architecture experience is required Technical Operations knowledge required, preferably in the casino domain Experience in all the phases of Software Development Life Cycle (SDLC) and software configuration processes Must have experience of managing offshore teams and knowledge of developing programs in both batch and online Expertise in High & Low Level Design, Module Design, Code-Reviews & Testing Strong knowledge of software technical architecture/support Process adherence, optimization and coming up with new processes Ability to remain calm and composed even under trying situations and ability to see challenges objectively Ability to lead, train and motivate technical staff Ability to communicate with IT and business users with ease Ability to work well with all levels of management and be precise in articulating technical solution/issues Strong customer service acumen Financial management capability - understanding of cost control and budgeting Role to be based in South Africa (Midrand, Johannesburg), with an estimated 30% travel required.

Education

Bachelor's or Master's degree preferred

Qualifications