Job Description

Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus).

Reports to: Reception Supervisor

Job Summary:

To plan and coordinate the end-to-end management of reception and administrative tasks for the hospital in alignment with Group quality standards.

REQUIREMENTS

Minimum Requirements:

+ Administration Qualification / NQF Level 5.

Minimum Experience:

+ 1-2 years in general office administration.

Added Advantage:

+ Health related qualifications.

DELIVERABLES:

+ Efficient management of Clerical and Front-desk tasks.
+ Professionally and diligently attend to all patient and customer queries
+ Attend to calls received at front desk
+ Physically inspect and ensure the admissions / reception area is well maintained each day
+ Provide adequate information to customers and patients with regards to admissions and booking in accordance with Clinix standards
+ Process healthcare forms (and all related documentation)
+ Assist patients to accurately complete appropriate forms and documents, where required
+ Obtain all required information and documentation from patients on admission i.e., Identity document and current/valid Medical Scheme card, as per the company policies and procedures
+ Accurately capture patient information upon admission
+ Ensure the admitting and treating doctor are accurately captured on the approved system
+ Escalate any issues to the Reception Supervisor
+ Execute daily tasks in a manner that maintains patient confidentiality
+ Complete the discharge process as and when necessary
+ Complete pre-admissions and pre-authorisations and accurately capture the information on the approved system (Inclusive of completing the Patient Master Index with authorisation / reference numbers, ICD codes (where applicable), diagnoses (where relevant) and all other relevant information.
+ Complete ad-hoc general administration