Job Description

Mercedes-Benz Sandton

Service Advisor

Mercedes-Benz Sandton

currently

holds a vacancy for a

Service Advisor

reporting to

S

ervice Manager

.


This position will be suited to a person who can maintain high levels of service on an on-going basis, ability to provide excellent customer service.



To coordinate the workflow in the service department, between service advisors, foreman and customers. Update service customer on all service bookings and progress timeously Be a team player, to be able to work all respective stakeholders Ensure workshop opening and closing daily and timeously Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe Ensure job cards are signed off by Technicians and Service Advisors, and closed upon completion timeously Assist and advise Technicians on quotes in a timeous manner Give assistance to the Controller, Foreman, Service Manager, Service Receptionist Follow up on parts ordered to workshop within the 5-day turnaround time as per MBSA requirements Ensure that the yard is locked at the end of business Book in vehicles with completed relevant information in line with Cargo Motors Compliance requirements Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary Ensure that all vehicles are test driven Record and report comebacks as per Cargo Motors compliance requirements Ensure parts are ordered according to the parts ordering system Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily Ensure the promotion and adherence to safety standards Sell accessories and additional work Prepare quotations to be authorized timeously Follow-up on sales not made (no Shows) - rebook to realize the lost opportunity

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

A minimum of 3 years' Service Advisor experience is essential. Three years' Mercedes-Benz experience on products a must A minimum of Grade 12. Clear Criminal Record Motor industry experience will be an advantage Must have excellent verbal communication skill Computer literacy is essential

APPLICATION REQUIREMENTS:

Cargo Motors

is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.

* Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.