Job Description

SERVICE ADVISOR

Mercedes-Benz Passenger Cars Sandton

Mercedes-Benz Sandton

currently holds a vacancy for a

Service Advisor

reporting to the

Service Manager.

This position will be suited to a person who can maintain high levels of service on an on-going basis, ability to provide excellent customer service.

To coordinate the workflow in the service department, between service advisors, foreman and customers. Update service customer on all service bookings Communicate with all Service Staff Ensure workshop opening and closing daily and timeously Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe Ensure job cards are signed off by Technicians and Service Advisors Assist and advise Technicians on quotes in a timeous manner Give assistance to the Controller, Foreman, Service Manager, Service Receptionist Follow up on parts ordered to workshop Ensure that the yard is locked at the end of business Book in vehicles Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership Ensure that all vehicles are test driven Record and report comebacks Ensure parts are ordered according to the parts ordering system Ensure that the workshop area is kept clean at all times Ensure that Technicians are properly attired as per Company standards Ensure the promotion and adherence to safety standards Ensure the proper tools are used for the required job Sell accessories and additional work Prepare quotations to be authorized Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

A minimum of 3 years' Service Advisor experience is essential. A Service Advisor certificate is essential A minimum of Grade 12. Clear Criminal Record Motor industry experience will be an advantage Must have excellent verbal communication skill Computer literacy is essential

APPLICATION REQUIREMENTS:

Mercedes-Benz Sandton is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.

* Applications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications automotive service center.