Administrator: Service Advisor
Job Description
Job Title: Administrator: Service Advisor
Location: Hyundai Fourways
We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.
Key Responsibilities:
Greet customers and provide them with information about services offered
Schedule appointments for customers and technicians
Answer phone calls and emails in a timely manner
Maintain accurate records of customer interactions and service appointments
Provide quotes and estimates to customers for service work
Handle customer complaints and concerns in a professional and diplomatic manner
Collaborate with technicians to ensure that service appointments run smoothly
Conduct follow-up calls to ensure customer satisfaction
Requirements:
High school diploma or equivalent
Proven experience in a customer service role
Strong communication skills, both verbal and written
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in Microsoft Office applications
Knowledge of automotive service and repair terminology is a plus
This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
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Job Detail
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Job IdJD1629474
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned